7u99 Privacy Policy

1.1 7u99 collects personal data in the following categories. The table below summarises each category, the specific data points collected, and the reason for collection.

1.2 Data You Provide Directly: The majority of the personal data 7u99 holds about you is provided by you directly — at registration, during KYC verification, when contacting support, or when completing payment transactions.

1.3 Data Collected Automatically: When you access the 7u99 platform, certain technical and usage data is collected automatically via server logs, cookies, and similar technologies. This data is used primarily for security monitoring, fraud prevention, and aggregate platform analytics. It does not identify you as an individual unless combined with your account data.

1.4 Data From Third Parties: In limited circumstances, 7u99 may receive personal data about you from third-party sources, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) for transaction verification purposes, and identity verification service providers used during the KYC process. Data received from third parties is handled with the same standard of care as data you provide directly.

1.5 7u99 does not knowingly collect personal data from individuals under the age of 18. If we become aware that an account has been registered by a person under 18, that account will be immediately closed and all associated data handled in accordance with our data retention policy and applicable law.

2.1 7u99 processes your personal data for the following purposes, each grounded in a legitimate legal basis:

Account Management & Service Delivery

2.2 We use your identity, contact, and financial data to create and maintain your 7u99 account, process your BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, verify your eligibility to play, and provide access to all casino and sports betting services on the platform. This processing is necessary for the performance of the contract between you and 7u99.

Identity Verification & Age Checks

2.3 Your identity and date-of-birth data is processed to confirm that you meet the minimum age requirement of 18 years and to complete Know Your Customer (KYC) verification before withdrawal. This processing is required for legal compliance and to protect against underage gambling.

Fraud Prevention & Platform Security

2.4 Technical and gaming data — including IP addresses, device fingerprints, and betting patterns — are analysed to detect and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts, and other security threats. This processing is in the legitimate interest of 7u99 and all of our players.

Responsible Gaming Monitoring

2.5 Gaming and usage data may be analysed to identify patterns of behaviour consistent with problem gambling. Where such patterns are identified, 7u99 may apply responsible gaming measures proactively, in the interest of player welfare. Players may also request self-exclusion or deposit limits at any time via our support team.

Customer Support

2.6 Communications data from your support interactions is used to resolve queries, investigate disputes, and improve service quality. Support communications are retained for quality assurance and audit purposes for a defined period following the interaction.

Marketing Communications

2.7 With your explicit consent, 7u99 may send you promotional communications about new games, seasonal offers (such as BPL or IPL promotions, Eid bonuses, or Pohela Boishakh special events), and other platform updates. You may withdraw your consent to marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform.

Platform Improvement

2.8 Aggregated and anonymised usage data is used to understand how players interact with the 7u99 platform, identify areas for improvement, test new features, and optimise the overall gaming experience. This analysis is conducted on data that does not identify individual players.

3.1 Payment Processors: To process your BDT deposits and withdrawals, we share the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners are bound by their own privacy policies and applicable financial data protection regulations. 7u99 does not store full card numbers or mobile banking PINs on its own systems.

3.2 Identity Verification Providers: During KYC verification, identity documents and associated personal data may be shared with third-party identity verification service providers. These providers are engaged under contractual data processing agreements that require them to handle your data with equivalent safeguards to those described in this policy.

3.3 Game Software Providers: The casino games available on 7u99 are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited gameplay and session data may be shared with these providers for the purpose of game delivery, dispute resolution, and regulatory compliance. These providers operate under their own data protection frameworks.

3.4 Analytics Providers: 7u99 uses third-party analytics tools to analyse aggregated, anonymised platform usage data. These tools do not receive personally identifiable information about individual players.

3.5 Legal & Regulatory Disclosure: 7u99 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies where required to do so by applicable law, court order, or legitimate regulatory request. We will notify you of such a disclosure where we are legally permitted to do so.

3.6 Business Transfers: In the event that 7u99 undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

3.7 All third parties with whom 7u99 shares personal data are required, by contract, to implement appropriate technical and organisational security measures and to process your data only for the specific purposes for which it was shared.

4.1 7u99 uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform. A cookie is a small text file placed on your device by your browser when you visit a website. The table below describes the categories of cookies used on the 7u99 platform.

4.2 You may configure your browser to block or delete cookies. However, please be aware that blocking strictly necessary or security cookies may impair the functionality of the 7u99 platform, including your ability to log in and maintain an active session.

4.3 7u99 does not use third-party advertising cookies or cross-site tracking technologies that profile your browsing behaviour outside of the 7u99 platform for advertising retargeting purposes.

4.4 The cookies placed by third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) when you launch a game in the 7u99 casino are governed by those providers' own cookie policies. By launching a third-party game, you accept that provider's cookie practices.

Security Measures

5.1 7u99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including identity documents and payment references;
• Role-based access controls, ensuring that only authorised 7u99 personnel can access personal data, and only to the extent required for their specific job function;
• Regular security audits and vulnerability assessments of the platform infrastructure;
• Two-factor authentication options for player accounts to protect against unauthorised login;
• Automated fraud detection systems monitoring for unusual account activity in real time.

5.2 While 7u99 takes every reasonable precaution to secure your personal data, no system connected to the internet can guarantee absolute security. You are responsible for keeping your own account credentials confidential and for logging out of your account when using shared devices.

5.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 7u99 will notify affected players as promptly as the circumstances allow, and will take immediate remedial action.

Data Retention

5.4 7u99 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active account data — retained for the full duration of your account's active status;
• Closed account data — retained for a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping obligations;
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction;
• KYC verification documents — retained for a minimum of five (5) years following the completion of verification;
• Support communications — retained for a period of three (3) years from the date of the interaction;
• Analytics data — retained in anonymised, aggregated form with no defined deletion schedule.

5.5 When personal data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised in accordance with 7u99's internal data destruction procedures.

6.1 As a 7u99 player whose personal data we process, you hold the following rights with respect to that data. To exercise any of these rights, contact our support team in writing at [email protected] (plain text — not a link). We will acknowledge your request within three (3) business days and aim to fulfil it within thirty (30) calendar days.

Right of Access

6.2 You have the right to request a copy of the personal data that 7u99 holds about you. We will provide this in a structured, commonly used, and machine-readable format. We may request proof of identity before processing an access request to protect against unauthorised disclosure.

Right to Rectification

6.3 If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. Please note that certain data fields — particularly those verified through the KYC process — may require re-submission of supporting documents to effect a correction.

Right to Erasure

6.4 You may request that 7u99 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. Please note that this right is subject to overriding legal obligations: where data must be retained for anti-money-laundering compliance or other regulatory purposes, we cannot delete it before the applicable retention period expires.

Right to Restrict Processing

6.5 You may request that 7u99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.

Right to Object

6.6 You have the right to object to the processing of your personal data where that processing is based on 7u99's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

Right to Withdraw Consent

6.7 Where processing is based on your consent (for example, consent to receive marketing emails about BPL promotions or Eid bonus offers), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6.8 7u99 will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request, with written reasons provided to the player.

7.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7u99 processes your personal data, please contact our support team. We are available 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6).

7.2 Contact email (plain text — not a link): [email protected]

7.3 All privacy-related correspondence must be sent in writing to the email address above. 7u99 does not accept privacy requests submitted via social media channels or third-party platforms.

Policy Updates

7.4 7u99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify you by email at your registered address and/or by displaying a prominent notice on the 7u99 platform. The updated policy will take effect on the date indicated at the top of the document.

7.5 Continued use of the 7u99 platform following notification of a material update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised policy, you must cease using the platform and may request account closure by contacting our support team.

7.6 The current version of this Privacy Policy is always available at https://7u99.app/privacy-policy. We recommend reviewing it periodically to stay informed about how 7u99 protects your personal data.

7.7 This Privacy Policy is written in the English language, which is the governing language for all interpretation and disputes relating to it.