Responsible Gaming at 7u99

The minimum legal age for accessing and using the 7u99 platform — including casino games, slots, live dealer tables, crash games, and sports betting markets — is 18 years. This applies to all players regardless of their location within Bangladesh, whether accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or region.

At registration, every player must confirm they are aged 18 or over by accepting the Terms & Conditions. 7u99 additionally performs Know Your Customer (KYC) identity verification before processing any withdrawal. During KYC, you will be required to submit a valid government-issued photo ID — such as a National Identity Card (NID), passport, or driving licence — confirming your full name and date of birth.

If at any point our team identifies reasonable grounds to suspect that a player may be under 18, the account will be suspended pending identity verification. Any funds deposited by an underage player will be returned via the original payment method (bKash, Nagad, Rocket, etc.) and no winnings will be paid out.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites. If you believe a minor in your household has registered an account on 7u99, please contact us immediately at [email protected] so we can investigate and act without delay.

One of the most effective ways to keep gambling enjoyable is to decide in advance exactly how much you are willing to spend and stick to it. 7u99 makes this straightforward by giving every player granular control over their deposit caps in Bangladeshi Taka (৳).

How deposit limits work: You set a maximum BDT amount that can be deposited into your 7u99 account over a defined rolling period — daily, weekly, or monthly. Once that cap is reached, the platform will decline any further deposit attempts until the period resets. This works across all supported payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Setting your limit: Navigate to Account Settings, then select the Responsible Gaming tab, and choose Deposit Limits. Enter your preferred cap for each time period. You can set one, two, or all three simultaneously. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000.

Reducing a limit: A reduction takes effect immediately and without any waiting period. This is intentional — if you want to tighten your controls, 7u99 supports that decision without friction.

Increasing a limit: Any request to increase an existing deposit limit is subject to a mandatory 24-hour cooling-off period. This delay gives you time to reconsider. During that 24 hours your existing lower limit remains active. The increase will not apply until the cooling-off period has fully elapsed.

Loss limits work in a similar manner but cap your net losses rather than your deposit amounts. Once you have lost the specified BDT amount within the period, further wagers are blocked until the period resets — protecting you from chasing losses in a single session.

How to Request Self-Exclusion

• Contact Our Support TeamEmail [email protected] (plain text — not a link) with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration.
• Identity ConfirmationOur team will confirm your identity to ensure the exclusion is applied to the correct account. This step prevents accidental exclusions.
• Immediate Account BlockOnce confirmed, your account is blocked within one business hour. You will receive an email confirmation when the exclusion is active.
• Marketing Communications StoppedAll promotional emails, SMS notifications, and bonus offers from 7u99 will be suppressed immediately and for the duration of the exclusion.
• Balance ReturnedAny positive account balance will be returned to your bKash, Nagad, or other registered payment method within 3–5 business days.
• Exclusion End & ReviewWhen your chosen exclusion period nears its end, 7u99 will not automatically reactivate your account. You must contact support and pass an account review before your account can be reopened.

Tips for staying in control while continuing to play:

• Always set a firm BDT budget before you start a session and treat it as an entertainment expense, not an investment.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol or other substances.
• Balance gambling with other hobbies and social activities — cricket matches, spending time with family, or exploring other interests.
• Take regular breaks during sessions. Use the session time-out feature to enforce natural pauses in play.
• Keep track of your spending over time. Review your deposit and transaction history in your account regularly.
• Do not gamble with money allocated to rent, food, utility bills, school fees, or any essential household expense.
• Avoid chasing losses. A losing session does not mean your "luck is about to turn" — each game outcome is independent.

7u99 takes its obligation to prevent underage gambling with the utmost seriousness. In Bangladesh, as in all markets where we operate, access to gambling products is strictly limited to adults aged 18 and above. The following measures are in place to protect minors from accessing the 7u99 platform.

Age declaration at registration: All players must confirm they are 18 or older as part of the registration process. Providing a false age declaration is a breach of our Terms & Conditions and may result in permanent account closure and forfeiture of funds.

Mandatory KYC before withdrawal: Every account must pass identity verification — including date-of-birth confirmation via a government-issued ID — before any withdrawal is approved. This acts as a hard stop against underage players accessing winnings.

Advice for parents and guardians: If you share a computer, mobile phone, or tablet with a younger family member, please take the following precautions:

• Never save your 7u99 login credentials in your browser's password manager on a shared device.
• Always log out of your 7u99 account completely after each session.
• Consider installing parental control software on shared devices that blocks access to gambling websites by category.
• Keep bKash, Nagad, Rocket, and bank account PINs or passwords private and never share them with minors.
• Talk openly with young people in your household about the risks associated with gambling and why it is an adult activity.

Reporting underage access: If you believe a person under 18 has created or is using a 7u99 account, please contact our responsible gaming team immediately at [email protected]. We will investigate the matter as a priority, suspend the account, and take all necessary action without delay.